Question

Location-Based Asset Reports Issue After Recent Update

  • 10 January 2024
  • 1 reply
  • 34 views

I wanted to bring to your attention an issue I've encountered since the recent software update.

Problem Description: When generating reports for assets based on location, selecting a parent location doesn't seem to consider child locations. The system treats everything as a single location, leading to inaccuracies in the reports.

Occurrences: This issue has been consistently observed at multiple points while navigating and utilizing Freshservice.

Request for Assistance: I'm reaching out to the community to see if others have experienced a similar problem after the recent update. Additionally, if there are any new configurations or steps needed to ensure accurate location-based reporting, I would greatly appreciate any guidance.

Your insights and assistance are invaluable. Let's work together to ensure a smooth experience for everyone.


1 reply

Userlevel 1
Badge +2

Hi @tusharborse 

Each asset will be mapped to each location and hence in analytics each location is taken as a separate value and not with the hierarchy. 

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