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Hi All, 

 

I would like to get a data for the tickets, that had not been response or no action taken since last response from agents. 

e.g. 

Created on last week(Or month), and no response is sent from agents over x days. 

How Can I get such number? 

 

Hi there,
You can get this data using Freshservice analytics if you’re on the Pro or Enterprise plan. You can create a widget as shown below to get the quoted data:

 

 

Additional reference: https://support.freshservice.com/en/support/solutions/articles/233557-generate-intuitive-reports-using-analytics

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