Hi, i am a new user to Freshservices Analytics, but not new to data analysis. i am struggling though to understand how i can run a report to show open/closed tickets per month but showing cumulative values rather than specific to the ones opened in that month. Also, i am not sure if it our personal configuration, but i am struggling to report on Service Requests and Service Changes within the same widget. Can anyone help please :)
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New User trying to understand the limitations of Freshservice Analytics
Best answer by Daniel Söderlund
Hello
Far as I understand you can’t see cumulative data in Fresh, you need power BI or some other external service to accumulate data.
+14Hello
Far as I understand you can’t see cumulative data in Fresh, you need power BI or some other external service to accumulate data.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
Thanks Daniel, not the answer i was hoping for, but at least i know :) have a great day.
1 person likes this
+16ChrisWalton wrote:
Thanks Daniel, not the answer i was hoping for, but at least i know 🙂 have a great day.
Sorry
- Zach / ITOps Supervisor - ITSM
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