Reporting changes and missing options

Hello @MartinDG, I don’t think this is a bug. I am seeing the same thing. Not being able to indicate what fields you want as part of the underlying data is a major oversight in my opinion. Lets see if we can get this in front of the product teams. @sanofar.allahpichai can you look into why this changed for us?

Here is what changed for Analytics last month

https://support.freshservice.com/en/support/solutions/articles/50000004791-what%E2%80%99s-changing-in-analytics-the-all-new-report-builder-experience?_gl=1*mkf8y*_ga*NTUwMDcxNzI0LjE2NjE0NDA3NjE.*_ga_5S1FBQDGB1*MTY2MzA3NzEwNS4yMTkuMS4xNjYzMDc3MzU3LjU2LjAuMA..

Hope that helps

Thanks for confirming. I used this regularly as sometimes the data pulled maybe does not always add up so using the cog to specify the info in the underlying data helped me identify tickets and information that needed to be looked at. Strangely if i go to older reports i can see some detail i had already defined before but obviously can’t change it to filter the fields i need. 

I think i’ve figured out what my issue was and it is that i use to be able to click underlying data and it would bring the underlying data up at the bottom of the screen like in your image. If i do that now and this is in edit mode it brings up a large table screen but you cannot change any fields

But if i click on the top right icon on the right to expand the widget it will then give me the underlying data beneath the large expanded widget and i can then get the cog so i can choose the fields. It seems i can only get the cog now by having widgets expanded in edit mode I’m fairly sure though it was not like this before. 

@MartinDG you are correct! Here is to hoping that they add the ability to edit the underlying data columns when viewing it in the data screen.