With the new Freddy self-service email bot, we were curious how many tickets customers are closing themselves now that they “have all the answers.”
Is there a metric or filter in reporting we can use to show tickets closed by customers?
Solved
reporting on customer closed tickets.
+3Best answer by Daniel Söderlund
joestract wrote:
With the new Freddy self-service email bot, we were curious how many tickets customers are closing themselves now that they “have all the answers.”
Is there a metric or filter in reporting we can use to show tickets closed by customers?
Non what I have seen. A workaround, sadly only for new tickets is to use a automation that add a tag when a requester change the status to closed.
We also have similar use-case. As of now I couldn’t find any attribute related for tickets where customers are closing it by themselves.
+14joestract wrote:
With the new Freddy self-service email bot, we were curious how many tickets customers are closing themselves now that they “have all the answers.”
Is there a metric or filter in reporting we can use to show tickets closed by customers?
Non what I have seen. A workaround, sadly only for new tickets is to use a automation that add a tag when a requester change the status to closed.
Solution consultant @ synerity.eu, A new error is always a sign of progress!
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