Hi Dean,

We hope you received a response from the support team. As said, reports can not be embedded to the End-user portal. We can achieve this through customization which may end up exposing your API key in the portal and hence is not recommended.

I see you would like to share insights about IT volume to users like open tickets sorted by priority. You can use automated data exports from Freshservice and configure the dashboards in PowerBI tool. You can then share that public link of the report in the new ticket created notification and users interested over the insights can check the same.

For your reference: Scheduled Data Export

Regards,

Sanofar