I’ve noticed when applying the “Total Unresolved Tickets” metric, I still get closed and resolved tickets according to the screenshot below. Is this a bug, or am I missing something?
+12Hi.
I’ve just tested it on my instance and it won’t bring Resolved and Closed tickets.
So, this maybe something local in your instance. You may either have a custom metric with such name which is including Resolved/Closed tickets, or there’s indeed something odd in your instance.
If you checked the first option and it is not it, I’d suggest to submit a support case.
Regards,
Elvis Henriquez
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