Question

Average Response Time

  • 28 April 2023
  • 1 reply
  • 36 views

It would be great to have the average response time in the analytics as we have it in the current reports. 

 

We have been looking to this metric and based our targets around this and we would really want to continue being able to check this number. 

 

We need to check the average response ( in hours ) for each ticket ( resolved & unresolved )


1 reply

Userlevel 4
Badge +12

Hello @joelleemmanuel Welcome to the Freshworks Community. You can find the “Average Response Time” metric in the Response Time tab of the Tickets - Helpdesk Performance report.

 

 

Cheers!

Reply