Good Morning,
I have recently updated some cases by assigning them another type of case, when downloading a report they are shown with the first type of case assigned, but not with the recent one, will there be any way to update that data or is it a bug?
Thank you!
Best answer by ashwin.nethaji
Typically if a type of a ticket is updated, when you export the ticket and its properties, the updated values should be shown in the export.
Please feel free to write to support@freshdesk.com if you have any issues with the same.
Cheers!
Ashwin
Freshdesk Community
Typically if a type of a ticket is updated, when you export the ticket and its properties, the updated values should be shown in the export.
Please feel free to write to support@freshdesk.com if you have any issues with the same.
Cheers!
Ashwin
Freshdesk Community
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