We’ve just created a team dashboard and noticed that when we create a barchart showing tickets assigned to agent, its only showing 5 agents. However some of our teams have more than 5 people so they are not showing in the barchart. Please tell me this is something that can be formatted/changed and not the default behaviour?
Page 1 / 1
Hi
What filters do you have on the widget, and the page/report?
Are you using the Top x function anywhere ?
EG:
WHere do you find that?
These are the only options i can see in the dashboard edit view.
Sorry, my mistake.
In all honesty, I gave up with Dashboards as I thought that they’re not as flexible/powerful as the analytics modules.
The screengrab I sent was a widget added to an analytics report.
Ahhh ok, yeah i just found that bit you were refering too. I was looking at the “main” dashboards as it were.
Hope that helps - I think Fresh would benefit from Merging Analytics and Dashboards as both have useful functionality.
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.