For the last few hours none of the replies we send to customer over Freshdesk have gone out. We noticed when internal users reported they weren’t receiving emails. Tested with multiple email domains. Does anyone know if there’s a fix to this an Admin can do, or how to get a better hold of Freshdesk support?
Hi
Thank you for reaching out to the Freshworks community.
Could you please DM us your Freshdesk Account URL which will be in the format “yourcompanyname.freshdesk.com” along with a few samples of recipient’s email address with the timeframe when the reply was sent from Freshdesk in order to check the email delivery logs from our end to figuer out why the email wasn’t delivered successfully?
You can alternatively write to support@freshdesk.com and we would be happy to help!
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