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Question

I want to see the history of tickets deleted from the trash.

junyoung lee
Apprentice

I need to see which tickets have been completely deleted from the trash.

How can I view information about tickets that have been deleted by the trash?

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      cherif25024
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    2 replies

    Kamakshi V
    Community Manager
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    • Kamakshi VCommunity Manager
    • Community Manager
    • 287 replies
    • May 15, 2023

    Hello @junyoung lee 

     

    Thank you for reaching out! We will have someone from the customer support team respond to your query.

    Cheers
    vinothkumar.manoharan
    Skilled Expert
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    @junyoung lee ,

     

    The tickets in trash will not be counted for any of the transactions (reports or analytics) hence it is not possible to fetch a report that are moved to trash and completely deleted. 

    Curious to know, if a ticket is moved to trash and then after 30 days it is getting permanently deleted, why there is a need for this data as report?

    Cheers

    Vinoth | Freshdesk product expert | Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.

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