Our customers are purchasing support hours tha we need to track, currently we are exporting the data for last 30 days regulary and manualy looking through it but that is to timeconsuming.
Is there a way or some kind of marketplace app that enables a simpler way of time spent supporting a customer and idealy that can keep track of the quota for each customer.
Thanks!
BR
+11
Hi.
Actually, yes. There are a few ways you can do this.
I guess you're currently familiar with the time tracking capabilities and options, but here are a few links to keep at hand:
https://www.freshworks.com/apps/freshdesk/auto_start_timer/
https://www.freshworks.com/apps/freshservice/auto_timer/
There are even integrations with apps for automatic invoicing; you may take a look to this:
https://support.freshdesk.com/en/support/solutions/folders/74548
There's also the standard reporting way:
This, which is the one I suspect you're currently using, requieres some fine tuning at the beginning, but once done, you may even automate report sending (which I've done for several of our customers).
But I also suspect that this is what you are currently looking for:
https://www.freshworks.com/apps/freshdesk/contract_management/
The current only limitation I have found on this is that it only handles one contract per customer; but if you have more than one, they can make the development for you for a one-time fee.
Hope this is helpful.
Regards,
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