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Hello everyone

 

I would like to know how to obtain a list of functionalities and restrictions for Analytics (for example: text fields, contact fields, etc cannot be obtained for Analytics).

 

Thanks and kind regards

Hello @Cristina Roldan,

 

You can refer to this article to understand the Analytics features and functionalities in Freshdesk. In case of limitations, like you mentioned, we do not support single-line ticket fields or contact fields at the moment, unfortunately. If you are looking to get more information on the same, kindly let us know your business requirements and we can help you accordingly.

 

Thank you!

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