Skip to main content
Question

Reports with dependent fields

  • March 29, 2022
  • 1 reply
  • 88 views

samlee2my
Contributor
Forum|alt.badge.img

I’m very new to this system.  Which setting up, I face an issue with creating a report to display the tickets categorised using the “Dependent field” under “Ticket Fields.” 

Based on sample below

(1) how can I show only the depend variables from each level instead of all the sub level appearing in all levels? Refer to pic below “To achieve”

(2) I notice that “Group by” only allow up to 2 level, possible to group up more?

(3) Possible for the “Style” option to include hide 0 tickets categories?

Reference below is good but does not solve what I want to achieve 

https://community.freshworks.com/freshdesk-11246/show-reports-by-second-level-dependent-variable-18068

 

Thanks in advance.

Did this topic help you find an answer to your question?

1 reply

emanuelevalerio
Community Debut

I’d like to know the answer to this question. 


Reply