Is it possible to show TicketID in an Analytics page / report?
I am sending Analytic reports to our customer en the customer wants to see the ticketid's in their report.
How do i create an overview or table containing all the tickets of last month?
Thank you.
+7Hi
Greetings from Freshworks community. You can expand the widget and use underlying data to add columns to your table where you can add the ticket ID. Please refer https://support.freshdesk.com/en/support/solutions/articles/50000004210-how-to-view-filter-and-export-underlying-data-for-widgets-in-freshdesk-analytics where we have a video recording on how you can add this to your report.
Feel free to revert back if you require any further assistance. Happy Freshdesking!
+12Hi.
Yes, you can actually do it, but you will limited to only a couple of fields. using Group By Ticket ID:
That’s the way we send such report to our customers (on a monthly basis).
Regards,
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