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SLA for average solution time HELP

  • 22 May 2024
  • 1 reply
  • 20 views

Hi, 

 

Can anyone help me on creating a report on the following: SLA for average solution time in minutes. The Report should have the following view, 

X axe should be monthly view and then Y axe should be total cases, just like the picture below. 

 

1 reply

RobCrossHM
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Userlevel 2
Badge +7

Hi @Debbie Larsen 

I have a widget that does that, this is how I have it setup.
 

 

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