It would be very helpfull in timeline to show extra field GROUP.
By group we devided our teams and departments. When replying customer email, it would be helpfull to see in what last other open tickets are being in other departments.
Page 1 / 1
Hi
Greetings from Freshworks community!
As of now in Freshdesk, we would only be able to find only the Subject line, Ticket ID, Time stamp and the status of the tickets in the timeline, we would not be able to add another field to the same. However your idea has been noted to the Product team who might bring up this as an enhancement in the future road map of the Product.
Happy Ticketing!
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.