What are Freshdesk's analytical capabilities-- analyzing ticket content and anomaly detection?
I’m interested in understanding if the platform offers this functionality? Is it only for certain tiered subscriptions? Are there any potential plug-ins?
Page 1 / 1
Hi
Greetings!
Unfortunately, we do not currently have the option to identify similar tickets based on their subject and description. Could you please clarify your intention with these tickets?
If you would like to merge these tickets, then you can check out these apps:
1. https://www.freshworks.com/apps/automerge/
2. https://www.freshworks.com/apps/auto_ticket_merger/
Cheers,
Sneha.
Hi Sneha,
Thank you for your help. The feedback was very insightful!
Cheers,
Tanner
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.