For the third episode, we want everyone to understand one major thing; customers want to be heard. They care about being acknowledged and feeling understood.

However, listening can easily become a background event; an activity occupying your surroundings, but not your consciousness. The difference between simply hearing what’s being said and really listening is attention.

Cultivating attention opens up pmental] pathways that let you focus on customer problems better.

Join us on Wednesday, Feb 16th, 2022, along side Alan Berkson and Matt Abrahams, as they talk through cultivating the sense & skill of active listening.

To register for the event follow through to the event page below, and if you’d like Matt to answer some of your questions, write them down below!