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API RateLimit Growth Plan

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Apprentice
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Hello,

I'm getting "429 - Too Many requests" errors when trying to consume the FreshDesk API.

My plan is Growth. Can't I use the API?

Thanks

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    3 replies

    Daniel Söderlund
    Skilled Expert
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    NettoPassaro wrote:

    Hello,

    I'm getting "429 - Too Many requests" errors when trying to consume the FreshDesk API.

    My plan is Growth. Can't I use the API?

    Thanks

    Yes but if you have many apps as well they will consume API as well. So check your apps as well. 
    If you don’t have any apps I would recommend you to contact the support by e-mail and ask them to check what is eating up your API rate. 

    You could try another API endpoint see if that works. 

    Garden 200 Ticket Create - 80
    Ticket Update - 80
    Tickets List - 60
    Contacts List - 60
    Solution consultant @ synerity.eu, A new error is always a sign of progress!
    N
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    • N
      NettoPassaro
    N
    Apprentice
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    • NettoPassaro
    • Author
    • Apprentice
    • 1 reply
    • August 2, 2023

    Hello Daniel,

    I don't have any other applications consuming the API.

    I'll generate a new Token and see if that solves it. In this way I am sure that only I am using this key.

    If that doesn't work, I'll follow your advice to contact support.

    Thanks

    Daniel Söderlund
    1 person likes this
    • Daniel Söderlund
      Daniel Söderlund
    H
    Skilled Expert
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    • Helga Deria
    • Skilled Expert
    • 14 replies
    • August 16, 2023

    Hi 

    Freshdesk moved to API per minute model, so you may have just reached your API limit at that particular minute. Usually trying later helps. If not, then you may be actually exceeding your limits 


    Growth    		 100 Ticket Create - 40
    Ticket Update - 40
    Tickets List - 50
    Contacts List - 50

    https://support.freshdesk.com/en/support/solutions/articles/225439-what-are-the-rate-limits-for-the-api-calls-to-freshdesk-

     

    It’s easy to check. Each API call return has a header, and that’s where you can find info about your current usage of API calls: 

     

    hemanth.ramya
    alyssia.correa
    2 people like this
    • hemanth.ramya
      hemanth.ramya
    • alyssia.correa
      alyssia.correa

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