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Question

Custom field not returned via API

  • December 20, 2022
  • 3 replies
  • 110 views
M
Apprentice
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Hello, 

 

We have a number of custom fields in the companies table that return successfully via the API. Recently we added a new custom field and it is not returning any values through the API https://companyname.freshdesk.com/api/v2/companies

The new custom field was added 3 weeks ago.

Any ideas as to why the new field may not be coming through?

Thanks
Matt

    manns
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    • manns
      manns
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    3 replies

    Aishvarya
    Community Debut
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    • Aishvarya
    • Community Debut
    • 113 replies
    • December 22, 2022

    Hi @myates 

     

    Greetings from the Freshworks community!

    That is strange. Could you please DM your freshdesk URL along with the custom company field type that you have added to investigate this further?

    Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
    manns
    M
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    • manns
      manns
    • M
      myates
    M
    Apprentice
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    • myates
    • Author
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    • 1 reply
    • January 12, 2023

    @Aishvarya I DM’d you a few weeks back now without response. Can someone help with my query please?

    Thanks

     

    Jebas
    Contributor
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    • Jebas
    • Contributor
    • 84 replies
    • February 22, 2023

    Hi @myates ,

    I hope you’re doing well!

    I Understand your concern. To list down all the Company fields, the end point would be 'https://domain.freshdesk.com/api/v2/company_fields’.

    Could you please try this and let me know whether it works or not?

    Regards,
    Jebas D.

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