Hi @Johnson Jonah 

Greetings!

It looks like you are trying to get the Custom object details and update it on the ticket.
1. You can get the custom object details via API:
https://developer.freshdesk.com/api/#retrieve_specific_custom_object

2. If you have look up relationship with the Ticket or contacts, you can update it during the Ticket creation via API: https://developer.freshdesk.com/api/#create_ticket

 

To create a Ticket With Custom Object record associated:

Note:
1.The lookup_parameter accepts either “display_id” (record ID) or “primary_field_value” (user defined record value)
2.The default value is “display_id”
3.The display_id can be found in the URL of the record. For example: “_0-1”
4.While the primary_field_value is defined by the user. For example: An ‘Order’ record can have an order number - #12345, here the primary_field_value will be “12345”.

Hope this helps.

Cheers,
Sneha.

Hello @Sneha Kandasamy ,

Thank you for your response.

I tried with the webhook but I’m not able to achieve it.

I have the custom object records added as a lookup field for the customer to use it during the creation of the ticket.

Let’s say, I have code number where the customer finds it from the look up field and enters it during the creation of the ticket.

Then when the ticket is created, the custom record with the code which the customer has selected, appears at the right section of the ticket.

The code of the custom object record has its name like a short description, and this name I would like to retrieve it from the selected custom object and update it in one of the ticket field.

So here I beleive that I to do have a Get url first to match the code and then a Put to update the name of the code on the ticket field.

Is this possible in freshdesk API? If you are available for a zoom call or google or teams call now, we can discuss it over a call, so that I can explain it more clearly.

Thanks in advance.

Regards,

Johnson Jonah