Hi,
I want to update a custom field using the freshdesk API.
This is the request I am making:
Fresh.tickets.update_ticket(freshdesk_id, custom_fields={'Some Field': some_value})
This is the response I get:
freshdesk.v2.errors.FreshdeskBadRequest: Validation failed: [{'field': 'Some Field', 'message': 'Unexpected/invalid field in request', 'code': 'invalid_field'}]
Best answer by abren93
View original
Solved this.
Solved this.
Would you mind sharing how you solved this? I’m facing the same error message. Thanks.
Found the solution! (Now that I look at abren93’s post, they had most of the solution for my issue)
Instead of a PUT to https://domain.freshservice.com/api/v2/tickets/1234 with this body:
{ “my_custom_field”: 555 }
Use:
{ “custom_fields”: { “my_custom_field”: 555 } }
And to find the “name” of your custom field, make a call to https://domain.freshservice.com/api/v2/ticket_form_fields
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