Freshdesk webhook to set subject line

Can anyone help?

It sounds like the webhook is triggering correctly but not updating the subject line as expected. Ensure the webhook is using the correct API endpoint and payload format required by Freshdesk. Double-check that the automation rule includes the right conditions and actions to modify the subject field. Also, verify that the Freshdesk API key has the necessary permissions to update ticket details. If the issue persists, try reviewing webhook logs for errors or testing with a manual API request to confirm functionality.

Have you tried checking Freshdesk’s API logs to see if the webhook is being triggered correctly? Also, ensure that the payload structure matches Freshdesk’s expected format. Sometimes, a minor syntax issue can cause it to fail. Hope you get it working soon!