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as said in the title,
The hook url that was generated for me was baseurl//event/hook/freshdesk for example.
How do external events work then, is this hook tied to the space or to the each installation?
will it fire 35 times if 35 agents use the app?

Hey ​@Daniel Söderlund !

Do you have any inputs here for panksi? Any support would be appreciated.

as said in the title,
The hook url that was generated for me was baseurl//event/hook/freshdesk for example.
How do external events work then, is this hook tied to the space or to the each installation?
will it fire 35 times if 35 agents use the app?

Are we talking about SDK/app or normal API requests from a webhook in  automation?

What is the endpoint in that case ?

Hi ​@panksi 

Thank you for bringing this up. 

The webhook URL generated (e.g., baseurl//event/hook/freshdesk) is tied to the specific app installation, not individual agents. If the webhook setup in your Freshdesk automation is triggered by an event that involves multiple agents, the webhook will fire for each event that matches the conditions you've defined. For example, if 35 agents perform actions that meet the webhook’s trigger conditions, it will fire 35 times—once for each matching event—rather than being solely tied to the overall app or installation.

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