I'm facing an issue with the Contact Search API. When I call the API to search for contacts, the response includes fields like phone, ID, and name, but the email field is missing from the results.
Has anyone encountered this issue before? Are there any specific settings or permissions required to retrieve the email field?
Hi
Greetings from Freshworks Community!
I understand that while using Contacts API, you are not able to see the email field. If you are using the View contact API, then email will be available, https://developer.freshdesk.com/api/#view_contact
If you are using Search API https://developer.freshdesk.com/api/#search_contacts, I am afraid it is not possible to pull the email ID. The following are the parameters supported in Filter API:
Hope this clarifies your concerns.
Cheers,
Sneha.
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