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Is it possible (especially via APIs) to get one of the following

  • if a ticket is merged and to which ticket
  • all the tickets that have been merged into the current ticket

Hi @DavideM,

 

If you are okay with automatically merging tickets based on certain conditions, you can use the “Automerge” app to automatically merge them because this app will also update a custom ticket field with the ID of the merged tickets. Then I guess it would be possible to retrieve the field data via API

https://www.freshworks.com/apps/freshdesk/automerge/ 

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