Idea:
I propose adding a functionality to allow users to change the email address where webhook failure notifications are sent.
Reasoning:
Currently, webhook failure notifications are sent to the account holder's email by default. However, in many cases, the account holder is not actively involved in monitoring or managing technical issues. They often do not interact with our ticketing system, leaving webhook failures unnoticed or delayed in resolution.
Solution:
Introduce an option within the system settings
- Customize the notification email to a preferred address, such as a system administrator or IT team email.
- Ensure that these changes can be easily updated by authorized users.
Benefits:
- Faster detection and resolution of webhook failures.
- Ensures notifications reach the correct technical personnel.
- Improves system reliability and customer satisfaction.
I believe this feature will add value for customers with dedicated technical teams managing integrations and reduce unnecessary involvement of non-technical account holders.
