I want to use Freshdesk APIs in my website.
For that when i create a Note/Reply using API it shows as it is created by the support email. Is there any way or any api with which user can contribute to the conversation and it will appear that user only has replied to the conversation.
+6Greetings
I understand you would like to use a different user_id when responding to a ticket via API. When sending replies via API, we can use the conversation API to specify whether to pass the agent or customer ID in the payload. By modifying the payload with the user ID, we can create the conversation accordingly.
Here’s an API documentation for your reference:
https://developers.freshdesk.com/api/#conversations
If there is a discrepancy in the creation from your support email, it may be because the email from which the replies are sent is set to the support email in the payload. Could you please verify the payload triggering the reply from your website?
Please let me know if I need to include something here.
Thank you.
Sujitha Dhanaseelan.
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