select all tickets from a particular contact or email address

Hi Zaffry,

Greetings from the Freshworks community!
 

We understand that updating 30 tickets at a time is time-consuming, but having more than 30 tickets on a single page leads to performance issues which is why we aren't increasing the threshold. 

Here are some of the workarounds to perform the same.

1. We do have a marketplace app to update or delete tickets in bulk. Please take a look at this app and read through the instructions, and let us know if it helps - https://www.freshworks.com/apps/freshdesk/bulk_ticket_manager_light/ 

Video grab for your reference - https://share.vidyard.com/watch/em814GJL8Dvh1KAVPwcHw2?

2. You can also make use of the API call to bulk update tickets. For a better understanding, please follow our API documentation - https://developer.freshdesk.com/api/#bulk_update_tickets

3. Time-Triggers automation - This can be used to update or delete any number of tickets that were created or updated in the last 30 days when the specified conditions match. 

Sample rule:

Feel free to drop a note here incase of further queries :)

Nevertheless, we’d like admins to be able to see “all tickets” to be used for specific task like a bulk delete when needed.  We understand the screen refresh for high numbers of tickets is going to be time consuming.

The time trigger doesn’t have a condition for content/description, only subject, so if you could add that if may be a better solution.