When I call the /api/v2/tickets/<id> I do get back a field called custom_fields but they are not what I expect for that ticket type, any ideas what I’m doing wrong?
Question
Wrong/missing custom fields in API call
+14- Top Contributor ⭐
When I call the /api/v2/tickets/<id> I do get back a field called custom_fields but they are not what I expect for that ticket type, any ideas what I’m doing wrong?
It should give back all of the custom fields. Do you use workspaces?
Keep in minde you see ticket form fields you see.
ah right it was custom fields on the service item (so visible via api/v2/tickets/<id>/requested_items
+14- Top Contributor ⭐
ah right it was custom fields on the service item (so visible via api/v2/tickets/<id>/requested_items
Yes to see SI fields you need to use the endpoint for SI.
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