PowerBI Integration

  • 7 September 2022
  • 3 replies


Anyone having any luck using PowerBI to pull metrics out of FreshService as I am not a big fan of their analytics section???

3 replies

Userlevel 7
Badge +12

I have customer that has, you need Pro and setup the export in analytics. 

Userlevel 4
Badge +5

Hello @Mike.Borst5301 

We can create a Data Export from the Analytics Module,


You can copy the API and navigate to Power BI to export the data from Web, You can paste the link received from Freshservice for Data Export and the Data would be formatted in Power BI.


Hope this helps!


I have PBI template that just does that using native Power BI Queries.

No export needed… has been used by many users before...


See here for more information :

PowerBI – Using FreshDesk Web Services API