Hello.
I encountered a problem when integrating a web widget into my Next.js application.
I added the script to the top of the page, but when I try to load it I get an error:
fd-messaging.61110ffdb17f21cb83e2.js:1 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading 'success')Which refers to the internal code of the widget. Please tell me what could be the reason for the error?
Best answer by srikanthkarunakaran
Hi there,
Srikanth here from FreshChat support.
Could you please try the updating the script from window.fcSettings to window.fcWidgetMessengerConfig?
If still doesnt work, could you please share the complete widget script to troubleshoot the error?
For future reference please use this developer document: https://developers.freshchat.com/web-sdk/v2/#user-identification for widget related queries.
Thank you.
+6Hi there,
Srikanth here from FreshChat support.
Could you please try the updating the script from window.fcSettings to window.fcWidgetMessengerConfig?
If still doesnt work, could you please share the complete widget script to troubleshoot the error?
For future reference please use this developer document: https://developers.freshchat.com/web-sdk/v2/#user-identification for widget related queries.
Thank you.
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