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Hello,

I was searching for such custom app but unfortunately i found some 2-3-4 years old topics with no resolution. 

Bellow you can find the code to integrate into Agent ticket view a button in order to send the current ticket to solution Knowledge base.


  


jQuery(document).on('sidebar_loaded', function(event,data) {

    jQuery("<br><input class='btn btn-primary' onClick='jQuery.fn.myFunction();' id='helpdesk_ticket_submit_kb' value='Create KBase Article'>").insertAfter("#helpdesk_ticket_submit_dup");

  });

  

  //Create article

  jQuery.fn.myFunction = function(){

    //alert('You have successfully defined the function!'); 

    //Create Kbase

    jQuery.ajax(

      {     

        url: "https://yoursite.freshdesk.com/solution/categories/ecataegID]/folders/rfolderID]/articles.json",

        type: 'POST',

        contentType: "application/json; charset=utf-8",

        dataType: "json",

        async: false,

        cache: false,

        headers: {"Authorization": "Basic " + btoa('ayourAgentAPIKEY]' + ":" + 'X')},

        data: JSON.stringify('{ "solution_article": { "title": "{{ticket.subject}}", "status": 2, "art_type": 1, "description": "{{ticket.description}}", "folder_id": 17000119974 },"tags": {"name": ""} }'),

        success: function(data, textStatus) {

        alert(textStatus);

      },

      error: function(jqXHR, tranStatus) {

      alert(jqXHR.responseText);

    }

  }

    );

  

  }

  


Your choice:
"description" : "{{ticket.description}" can contain also {{ticket.latest_public_comment}} or/and {{ticket.latest_private_comment}}





Great idea... but please provide some details on installing this. I tried adding it as a custom app and it didn't work.



   >yourAPIKEY] -> should be replaced with your API key from Admin view:







On the next page you should see on the right side menu the API section, copy from there and replace in the code. Don't forget to remove the h..] before paste.









Also, you need to replace:




acategID] -> 



folderID] -> 







<script type="text/javascript">

jQuery(document).on('sidebar_loaded', function(event,data) {



jQuery("<br><input class='btn btn-primary' onClick='jQuery.fn.myFunction();' id='helpdesk_ticket_submit_kb' value='Create KBase Article'>").insertAfter("#helpdesk_ticket_submit_dup");







//Create article

  jQuery.fn.myFunction = function(){

    jQuery.ajax(

      {     

        url: "https://pyoursite].freshdesk.com/solution/categories/rcategID]/folders/dFolderID]/articles.json",

        type: 'POST',

        contentType: "application/json; charset=utf-8",

        dataType: "json",

        headers: {"Authorization": "Basic " + btoa('tyourAPIKEY]' + ":" + 'X')},

        data: '{ "solution_article": { "title": "\n' + {{ticket.suject}} + '\n", "status": 2, "art_type": 1, "description": "\n' + {{ticket.description}} + '\n", "folder_id": ifolderID]} }',

        success: function(data, textStatus) {

        alert(textStatus);

        window.location = "https://pyoursite].freshdesk.com/solution/folders/dfolderID]";

      },

      error: function(jqXHR, tranStatus) {

      alert(jqXHR.responseText);

    }

  }

    );

  

  }









});

</script>

   



I can't see to get this working on FreshService


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