Agents aren't displaying in email lookups

  • 4 September 2019
  • 1 reply


I've generated a number of reports within Freshdesk and need to email them out to my manager (who is also an agent and a member of the Admin group, same as me) however I can't get his or my own email address to appear in the look-up 


Other Agents that aren't Admin are available - Any ideas what's causing this?

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1 reply


Turns out it was due to an indexing problem on Freshdesk's end. Very quick cha to Support had it sorted in no time.