Allow translation of ticket fields

  • 31 December 2018
  • 2 replies

Badge +7

We have a KB set up with four different European languages. Works fine. When customers still want to raise a ticket they get a new screen with "Submit a ticket" in their own language, and after that everything else is in English only because FreshDesk does not seem to allow translations of field names or dropdown tables in tickets.

Am I missing something, or should I just accept that FreshDesk is not multi-lingual?

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2 replies

Oh I would like to help you, but I don't know how..

Badge +7

What would really help is if FreshDesk had the same multilingual approach for ticket fields (and values) as available for KB articles and email notifications. Then it would begin to be a real multilingual product.

Some standard items are available in multiple languages, but everything added (or configured) is not.