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API - Ticket lists and Notes

  • December 14, 2014
  • 1 reply
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A
Apprentice

Is it possible to retrieve the ticket list from a requester including the notes of each ticket? The way I made it was by getting the list and then doing one request for each ticket to get the notes. But that's not very efficient. Could I do something else?

I'm having another problem when trying to create a note to a ticket. It is giving me http code 500. The ticket_id should be the display_id or the real ticket_id?

Thanks.

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    S
    Community Debut
    • subhash
    • Community Debut
    • 27 replies
    • December 15, 2014

    >> Is it possible to retrieve the ticket list from a requester including the notes of each ticket? The way I made it was by getting the list and then doing one request for each ticket to get the notes. But that's not very efficient. Could I do something else?

    We do not give the note details in our ticket listing API for performance reasons. The only recommendation I can suggest you is to add caching at your end to the approach you are currently taking.

    >> I'm having another problem when trying to create a note to a ticket. It is giving me http code 500. The ticket_id should be the display_id or the real ticket_id?

    It is the display_id.

     

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