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Assign old un-assigned tickets

  • December 11, 2019
  • 2 replies
  • 40 views
A
Apprentice

I have removed several groups by mistake and now I have a lot open tickets with no assignment


Is there a way to roll-back or re-assign massive those tickets into different Groups?


Thanks,


Ariel 

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    O
    Contributor
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    I am not aware of a way to roll-back.

    If the tickets are now open, then you should be able to use Automations to assign a group. These should be set up in the tab "Time triggers". This is only possible if you can determine rules based on other fields in the ticket (or the contact). 

    A
    Apprentice
    • ariel.pigni
    • Author
    • Apprentice
    • 1 reply
    • December 12, 2019

    Thanks for your response Mark. I tried within Automations but no rule is based on the source mail account.


    I need to reassign tickets based on the source mail account (I mean, sales@mydomain.com tickets goes to Sales Group, rrhh@mydomain.com tickets goes to RRHH groups and so on)


    Any clue?


    Thanks,


    Ariel

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