Hi Guys, i need some help.
I have two companies and i want to assign tickets to each one.
i need to make this automation rule :
Assing Ticket Containing X to Company A
or
Assing Ticket Containing Z to Company B
Its possible to achiev that?
Hi Guys, i need some help.
I have two companies and i want to assign tickets to each one.
i need to make this automation rule :
Assing Ticket Containing X to Company A
or
Assing Ticket Containing Z to Company B
Its possible to achiev that?
I'm not sure I understand the question.
In standard Freshdesk a company is linked to one or more contacts. It is the company to which that contact belongs. The contact is determined when creating a ticket, so any link with the company is made at the same time. So:
Hi Victor,
I agree with Mark - your question isn't 100% clear. Do you mean "groups" instead of "companies"?
If yes than you can go to "Automations > Ticket Creation > New Rule" and do something like:
If you did mean company, like if you get an email from an unknown requester and don't know which company they work with then unfortunately I don't think there is any way to automatically associate it to a company based on the content.
Good luck, hope it helps!
Hey guys let me try to explain
In freshdesk we have a company tab, i want to assign tickets there not in groups
A company is a group of contacts. So a ticket is not assigned to either a contact or a company. A ticket is assigned to a contact, and a contact belongs to a company. One contact cannot belong to two companies.
Hello Victor,
As Mark and Anthony mentioned, a ticket can be assigned to only groups and the corresponding agents. Contacts are linked to companies and agents are mapped to groups.
Please drop in an email to support@freshdesk.com with the complete use case so that we can assist you accordingly.
Cheers!
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