can we have a SENT MESSAGES box added to fresdesk

  • 11 October 2019
  • 1 reply

is there a SENT MESSAGES box in freshdesk yet? it would be much easier to have a sent messages box where you can see all of your most recent sent messages, versus scrolling through all closed tickets to locate the one you're looking for, also helps to view most recent messages sent out so you can view other employee's most recent work without knowing which messages were in the inbox from which contacts. 

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I only found this:


 it is not based on your last sent message but just on everything you did last. I think this is currently the best option for you