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Hi,


I have set the my custom domain(support.trackntack.com) point to trackntack.freshdesk.com


But some issue seems to exist as I click on my support domain it redirects to a page that doesn't exist




Hello Alan, 


Hope you are well! 


Now, I can see that support.trackntack.com is not pointed to trackntack.freshdesk.com. Can you please point your CNAME and TXT record to the corresponding values and check if the issue persists? 


Here's the solution article for the same:

https://support.freshdesk.com/en/support/solutions/articles/37590-using-a-custom-support-url-and-pointing-the-cname


If you are still facing any issues, please write to support(at)freshdesk.com and one of our support folks will assist you further on this.  


Cheers! 

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