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Customer satisfaction survey issues.

  • May 3, 2013
  • 3 replies
  • 80 views
V
Apprentice

I've had multiple customers report that they are unable to select one of the three satisfaction links via emails after a ticket has been resolved.

    This topic has been closed for replies.

    3 replies

    annapoorna.venketaraman
    Skilled Expert
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    Hey Vince,


    Thank you for reaching out to us through our Forums.


    This seems to be a browser related issue. Can you please verify the browser used by the customers facing the problem? Normally we suggest Chrome and Firefox for optimal performance.


    Let me know, Vince, so that I can help you out better.


    Thanks,

    Annapoorna

    Head of Community
    V
    Apprentice
    • vharris
    • Author
    • Apprentice
    • May 10, 2013

    I don't believe it's a browser issue, my customers are either limit or can't select a link from the emailed customer satisfaction survey, it never takes them out to the web.

    V
    Contributor

    Hi Vince


    I am moving this POST as Ticket and lets continue there


    regards
    Vijay

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