I have one support e-mail x@x.x assigned to „IT” group.
When customers send messages to this e-mail all Agents assigned to group „Dział IT” received notification.
Since one or two weeks email notification for: Ticket Assigned to Group stoped work.
Someone have simillar issue?
Of cource i this option is enable in panel.
Hello Lukasz,
Your agents should receive the Ticket Assigned to Group email notification if it is toggled under Admin > Email notifications > Agent notifications. If in case you are still facing this issue, please drop an email to support@freshdesk.com and we would be happy to help!
Thank you.
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