E-mails from non-customers

  • 8 August 2013
  • 1 reply

We have been testing and found that when an e-mail comes from a non-customer using a domain that has not yet been entered in our system, the e-mail does not open a ticket.


Is there a spam filter for our FreshDesk  technical support mailbox that we can access?

This topic has been closed for comments

1 reply

Hey Greg,

First off, I'm sorry for the late reply. You've probably figured out the answer by now but I thought I'd put it out there anyway (just in case). You can look at the tickets that have been marked as spam (usually the ones from an email address that is not entered in your books as a contact) by setting the filter as "Spam" (the default is "My New& Open Tickets") in the tickets page.