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Emails being sent late and in wrong order.

  • August 23, 2020
  • 1 reply
  • 32 views
T
Apprentice

On Friday 1:46 pm I sent a email from a ticket. Then later at 3:48 pm on Friday I sent another email from the same ticket.


My college who was cc'ed on the email's didn't get the emails until later the next day. She receive the one I sent at 3:48pm first at 8:54am, then got the other email later at 3:54pm.


Can you look into this issue for us? If we are sending emails and our customers are getting them late and in the wrong order it could be troublesome.


Ticket #16410



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    1 reply

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • September 14, 2020

    Hi Tom,


    We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help.


    Cheers!

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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