We have been experiencing a delay for about a week. When merging tickets, the secondary ticket will remain Open instead of Closing. When scrolled over, a popup states that it is 'closed and merged with ticket xxxx'.
Also creating a new contact, it will be accepted, but not be available to link. If created again, the error is received that the email address is already used.
+12Hello Ray,
This seems very peculiar to your account. I've created a support ticket to troubleshoot this effectively.
Cheers!
+12**updates from the support ticket **
The issue was because of a custom observer rule to re-open a ticket if a Private note was entered (the intention was for inter-company communication)
Cheers!
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