Hi, 

I'm trying to set a rule for tickets created (or re-opened) via facebook messenger such that their priority automatically is set to high and a specific user is sent an email notification. 

In other words, I want to receive an email notification and for the ticket to be assigned high priority any time a facebook message is sent, whether it's from an existing chat or new. 

I've attached a screenshot of the rule I've created, which doesn't seem to be doing the trick. 

Thanks!