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filter facebook messenger tickets

  • March 20, 2020
  • 1 reply
  • 31 views
J
Apprentice

Hi, 


I'm trying to set a rule for tickets created (or re-opened) via facebook messenger such that their priority automatically is set to high and a specific user is sent an email notification. 


In other words, I want to receive an email notification and for the ticket to be assigned high priority any time a facebook message is sent, whether it's from an existing chat or new. 


I've attached a screenshot of the rule I've created, which doesn't seem to be doing the trick. 


Thanks!

screenshot_46905.png
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    1 reply

    R
    Community Debut
    • raj.kumar
    • Community Debut
    • 57 replies
    • May 6, 2020

    Hello Jamie,

    Hope you are well. That should have ideally worked. However, if you are still having trouble executing the rule, please write back to us at support@freshdesk.com and one of our product specialist would jump in to get this sorted for you.

    Have a good day, Cheers!

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