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Forwarded eMail shows as .eml file

  • April 29, 2020
  • 1 reply
  • 216 views
A
Apprentice

Hi, when I automatically forward emails from Thunderbird (via MessageFilter) it is forwarded as attachment intead of inline. That leads to a ticket with an .eml file in it, that is not displayed inline. 

Additionally the automatic drill down to the next unknown FROM-email-address to use it as the requester does not work. 
Any ideas about that? 
Thanks for your help

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    1 reply

    N

    Hi Manuel,


    Are you still facing issues while forwarding emails?


    Please write to support@freshdesk.com and one of support engineers will have the issue resolved for you.


    Thanks!

    Reply


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